General Questions

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Can I specify a delivery date?

We use shipping partners such as FedEx and UPS, since they are third parties, we're unable to 100% guarantee that your order will be delivered on a specific date— rarely a weather or operational delay could...

What are your pillowcases made of?

Our pillowcases are made with a unique blend of 48% TENCEL and 52% cotton, woven together to create a sheet that is unparalleled in softness and breathability.We use the lightest amount of finish on our...

How can I contact MOLECULE?

E-MAIL - support@onmolecule.com                                                                Email our...

Where can I try the mattress?

At this time we do not have our mattress in showrooms or retail stores, but they do come with a 100 night sleep trial. This means that you can try your mattress out for 100...

Do you offer financing?

We have financing through Klarna for purchases on mattresses and toppers. Approved buyers can even make monthly payments interest-free! You can read more about Klarna in the link here. *Monthly financing through Klarna issued by...

What is the warranty on the Molecule Topper?

The Mattress Topper comes with a 5 year limited warranty. The warranty can be found here.

Does Molecule deliver outside the United States?

At this time we only delivery to all 50 states. There are extra costs for delivering to Alaska and Hawaii.

What is the 30 night sleep trial?

You may request a return of your Sateen Sheets, Percale Sheets, Duvet Cover, Shams, Comforter, Pillowcases (“Sleep Accessories”) within 30 nights of delivery date. Only one order of Sleep Accessories is eligible for return per...

Why am I charged before my order has shipped?

Our payment provider only allows us to capture funds within seven days from when the order is placed. If we are unable to do so, we have to cancel your order, re-enter it, and contact...