I purchased this as a solution to help break in a new mattress. I have to say that my first impression upon delivery wasn't a very good one. The topper was compressed with a tight band of plastic wrap around it. No zipper protective bag like other higher end toppers, not even a plastic bag. This actually looked like it came from a discount site that sells returned merchandise.
It was very difficult cutting the plastic and to make matters worse, the topper was frozen. I have no idea why this Manufacturer doesn't protect their inventory, but it doesn't make a good impression.
I contacted the service department and they assured me it would defrost and fill out. It eventually did about 6 to 8 hours later.
The topper is extremely heavy, very dense, and unfortunately way too soft! Initially it feels great but I'm sinking in so deeply that I'm waking up all night with pain in the shoulders and hips. Just for reference I'm 5'7", 165 lbs, so I'm a pretty average person.
I've removed it from my bed, which was not an easy task.
I STRONGLY suggest that you see this topper in person and at least try laying on it before making the purchase. They obviously have a very good Marketing Dept writing their description copy, but the actual product doesn't live up to it.