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WHAT CUSTOMERS ARE SAYING

4.1
Rated 4.1 out of 5 stars
Based on 23 reviews
Total 5 star reviews: 16 Total 4 star reviews: 2 Total 3 star reviews: 0 Total 2 star reviews: 1 Total 1 star reviews: 4
78%would recommend this product
Slide 1 selected
23 reviews
  • L
    LAfromLI
    Flag of United States
    I do not recommend this product
    Rated 2 out of 5 stars
    9 months ago
    Big Disappointment

    I purchased this as a solution to help break in a new mattress. I have to say that my first impression upon delivery wasn't a very good one. The topper was compressed with a tight band of plastic wrap around it. No zipper protective bag like other higher end toppers, not even a plastic bag. This actually looked like it came from a discount site that sells returned merchandise.

    It was very difficult cutting the plastic and to make matters worse, the topper was frozen. I have no idea why this Manufacturer doesn't protect their inventory, but it doesn't make a good impression.

    I contacted the service department and they assured me it would defrost and fill out. It eventually did about 6 to 8 hours later.

    The topper is extremely heavy, very dense, and unfortunately way too soft! Initially it feels great but I'm sinking in so deeply that I'm waking up all night with pain in the shoulders and hips. Just for reference I'm 5'7", 165 lbs, so I'm a pretty average person.

    I've removed it from my bed, which was not an easy task.

    I STRONGLY suggest that you see this topper in person and at least try laying on it before making the purchase. They obviously have a very good Marketing Dept writing their description copy, but the actual product doesn't live up to it.

  • CH
    carl h.
    Flag of United States
    I recommend this product
    Rated 5 out of 5 stars
    1 year ago
    Great

    After a month completely relieved my hip and shoulder pain. The cooling feature is a big plus.

  • L
    Lyndsay
    Flag of United States
    I do not recommend this product
    Rated 1 out of 5 stars
    1 year ago
    Update after 6 months

    After sleeping on this for 6+ months, I realized it was the cause to my shoulder pain. It’s so soft and deep that I realized it was pushing my shoulders forward like a hunchback while laying on my back! I took it off, and my shoulders felt almost back to normal within the first 3 nights after removing it. The foam does not breath and just absorbs my husbands heat. I can’t even lay on it without sheets and a fan on because it’s so hot! Do not recommend and On Molecule would not refund after 30 days, even though their return policy states you have to sleep on mattresses for a minimum of 30 days before you can return it. Seems that a topper would take just as long to adjust to. Not confusing at all!

  • RW
    Raphael W.
    Flag of United States
    I do not recommend this product
    Rated 1 out of 5 stars
    1 year ago
    For some but not for us

    We were desperate and optimistic to have the topper as we have purchased two beds from you. But unfortunately we cannot sleep on it, period. Too hot, too soft, and most of all we could not move. We would like to return it if possible. Thank you!

  • HK
    Hallie K.
    Flag of United States
    I recommend this product
    Rated 5 out of 5 stars
    1 year ago
    Best decision

    I usually wake up with extreme back pain although I sleep on a tempur- pedic mattress. My daughter suggested this mattress topper after extensive research. I absolutely can’t say enough how wonderful it is to get full nights sleep and wake up pain free. I highly recommend this product.