Warranty

Mattress Warranty
Mattress Topper Warranty
Foam Pillow Warranty

 

MOLECULE™ MATTRESS Limited Lifetime Warranty

Molecule (“Molecule”, “we”, “us”) provides the original purchaser of the Molecule Mattress (“you”) with a Limited Warranty against certain product defects for as long as you own the mattress. In the event of a defect in materials or workmanship, we will repair the defect or replace your Molecule Mattress with a current comparable model and size Molecule Mattress. 

I. MOLECULE MATTRESS LIMITED WARRANTY ELIGIBILITY

This Limited Warranty applies to the original purchasers of the Molecule Mattress from Molecule stores, online or from an authorized retailer. The Limited Warranty is not transferable to any subsequent owners of the Molecule Mattress.

II. LIMITED WARRANTY COVERAGE

The Limited Warranty covers defects in materials and workmanship as defined below for as long as you own your Molecule Mattress.

A. COVERED DEFECTS

The following are considered defects in materials and workmanship and are covered by your Limited Warranty, as determined solely by us:

  1. Visible indention or sag of the foam mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base, or foundation.
  2. A manufacturing flaw in the cover zipper.  This does not include zipper breakage resulting from improper or overuse of zipper.
  3. A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling that does not result from improper use.

B. WHAT IS NOT COVERED

Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your Molecule Mattress is for sleeping, resting, and laying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Your Molecule Mattress is designed to work on a firm, solid, non–spring foundation or adjustable bed base that is sufficiently strong and stable so as to be capable of supporting the weight of the mattress and its occupants. Failure to use an appropriate foundation will void your Limited Warranty.

Exclusions from the Limited Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears, burns, soiling, liquid damage, and/or discoloration that occur over time and/or are a caused by you.
  5. Indents, sagging, or body indentations less than one (1) inch deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress, including the normal increase in softness of the mattress over time.
  7. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress purchased from a non-authorized Molecule Mattress distributor.
  9. Physical damage to the foam mattress caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, cotton, or other materials.

III. MAKING A WARRANTY CLAIM

To submit a claim relating to a defect with your Molecule Mattress, please contact us by email at support@onmolecule.com and provide us with the following information: 

  1. The order number and/or first and last name of the person who placed the order.
  2. A brief description of the claimed defect.
  3. A photo or short video documenting the issue you are experiencing.

You will receive a response from us within seven (7) business days after we receive your claim.

IV. YOUR LIMITED WARRANTY REMEDY

In the event that we in our sole discretion determine that your claimed defect is covered under this Limited Warranty, your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to repair or replacement of your Molecule Mattress or the component deemed to be defective under the terms and conditions stated in this Limited Warranty.  Your mattress with be replaced with a comparable size and model mattress. If your size and/or model is discontinued, we will provide the most comparable Molecule Mattress product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS LIMITED WARRANTY. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS.

This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

 

MOLECULE™ MATTRESS TOPPER 5 YEAR Limited Warranty

Molecule (“Molecule”, “we”, “us”) provides the original purchaser of the Molecule Mattress Topper(“you”) with a 5 Year Limited Warranty against certain product defects. In the event of a defect in materials or workmanship, we will repair the defect or replace your Molecule Mattress Topper with a current comparable model and size Molecule Mattress Topper. 

I. MOLECULE MATTRESS TOPPER LIMITED WARRANTY ELIGIBILITY

This Limited Warranty applies to the original purchasers of the Molecule Mattress Topper from Molecule stores, online or from an authorized retailer. The Limited Warranty is not transferable to any subsequent owners of the Molecule Mattress Topper.

II. LIMITED WARRANTY COVERAGE

The Limited Warranty covers defects in materials and workmanship as defined below for as long as you own your Molecule Mattress Topper.

A. COVERED DEFECTS

The following are considered defects in materials and workmanship and are covered by your Limited Warranty, as determined solely by us:

  1. Visible indention or sag of the foam mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base, or foundation.
  2. A manufacturing flaw in the cover zipper.  This does not include zipper breakage resulting from improper or overuse of zipper.
  3. A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling that does not result from improper use.

B. WHAT IS NOT COVERED

Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your Molecule Mattress Topper is for sleeping, resting, and laying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Your Molecule Mattress Topper is designed to work on a mattress and a firm, solid, non–spring foundation or adjustable bed base that is sufficiently strong and stable so as to be capable of supporting the weight of the mattress and its occupants. Failure to use an appropriate foundation will void your Limited Warranty.

Exclusions from the Limited Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress topper.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears, burns, soiling, liquid damage, and/or discoloration that occur over time and/or are a caused by you.
  5. Indents, sagging, or body indentations less than one (1) inch deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress topper, including the normal increase in softness of the mattress topper over time.
  7. Any mattress toppers purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress topper purchased from a non-authorized Molecule Mattress distributor.
  9. Physical damage to the foam mattress topper caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, cotton, or other materials.

III. MAKING A WARRANTY CLAIM

To submit a claim relating to a defect with your Molecule Mattress Topper, please contact us by email at support@onmolecule.com and provide us with the following information: 

  1. The order number and/or first and last name of the person who placed the order.
  2. A brief description of the claimed defect.
  3. A photo or short video documenting the issue you are experiencing.

You will receive a response from us within seven (7) business days after we receive your claim.

IV. YOUR LIMITED WARRANTY REMEDY

In the event that we in our sole discretion determine that your claimed defect is covered under this Limited Warranty, your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to repair or replacement of your Molecule Mattress Topper or the component deemed to be defective under the terms and conditions stated in this Limited Warranty.  Your mattress topper with be replaced with a comparable size and model mattress topper. If your size and/or model is discontinued, we will provide the most comparable Molecule Mattress Topper product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS LIMITED WARRANTY. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS TOPPER.

This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

 

MOLECULE™ FOAM PILLOW 1 YEAR Limited Warranty

What does this limited warranty cover?

Molecule warrants that the foam materials in this product will be free from defects in material and workmanship as described in this warranty (hereinafter referred to as the “Limited Warranty”). Coverage under this Limited Warranty applies only to the original purchaser. Severe body contours are covered by this Limited Warranty. Severe body contours are impressions which exceed 1.5 inches (3.8 cm) in depth below the normal level of the product.

How long does this Limited Warranty last?

The Limited Warranty for this product starts on the date of purchase and expires one (1) year from the date of the purchase.

What will Molecule do?

If a covered defect occurs during the Limited Warranty period, Molecule will repair or replace (at Molecule’s option) the defective product. If a replacement is required, Molecule reserves the right to substitute materials of equal or higher quality if a similar product is not available. Products will be replaced only once during the Limited Warranty period. The Limited Warranty period is valid from the date of your original purchase and only covers one replacement during the one (1) year period.

What is not covered by this warranty?

The Limited Warranty does not cover the following: imperfections of the pillow cover; comfort preference; transportation charges (if applicable); any abuse or unsanitary product condition; or damage caused by improper use or care.

Failure to follow the manufacturer’s use and care instructions for these products may void this Limited Warranty. Molecule does not warrant these products are suitable for any person’s medical condition or that they will protect the user against bacteria, viruses, or other disease organisms. Incidental or consequential damages are also not recoverable for these products under this Limited Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. 

Molecule reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, either of the products are found to be in unsanitary condition, or when a defective in either product is due to causes other than defective material and/or workmanship.

This service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of a defect in either product during the Limited Warranty period. Molecule makes no warranty beyond what is contained in this Limited Warranty. Molecule does not authorize any person to create for any other obligation or ability in connection with this warranty. The packaging that contains these terms is not covered with this Limited Warranty.

How do you get Limited Warranty service?

If you are considering placing a LImited Warranty service claim, please e-mail us at support@onmolecule.com.  A simple claim form must be completed and submitted with a copy of the original purchase receipt or your packing slip for proof of purchase date and the law tags. You must provide transportation or accept freight charges to and from the nearest Molecule factory for inspection of the warranted product (if requested) or to either return the product for repair or replacement of the product. At our discretion, we may request you to provide photos (digital or standard) of the defective product prior to its return for inspection, if requested. 

How does local law apply?

This warranty gives you specific legal rights, and you may also have other rights under local law. Some laws do not allow the exclusion or limitation or incidental or consequential damages, so the above limitation or exclusion may not apply. If an implied warranty or condition is created under applicable law, you also may have an implied warranty or condition, BUT ONLY AS TO DEFECTS DISCOVERED DURING THE PERIOD OF THIS LIMITED WARRANTY (1 YEAR).