Return Policy

Mattresses

Mattresses purchased on and after November 1, 2021 may request a return of your mattress after sleeping on it between 30 and 365 nights from date of delivery. We do require you to have it for 30 nights before we can initiate a return. This allows your body ample time to adjust to the feel of a new mattress. Your return time frame begins based on delivery date. Only one return of a mattress per customer, household, order and/or delivery address. Please do not send mattresses back to MOLECULE. Instead, we will ask you to donate your mattress to a verified 501(c)3 charity, and to take a photo of the donation receipt for us to process your refund.  You will be refunded for the cost of the mattress (less any discounts) once the mattress is removed from your home by an authorized party from Comfort DTC and we receive a photo of the donation receipt. Please email us at support@onmolecule.com to initiate a return. Please note that for financed purchases, any interest paid is not refunded. Please allow three business days from receiving by an authorized party to process returns. No returns will be accepted without prior authorization. Items returned without prior written authorization will not be sent back to the customer. Please note any item(s) purchased as a final sale, markdown, clearance or closeout are excluded from any returns, refunds, and exchanges. Sales are final for clearance item(s)

*Mattresses purchased before November 1, 2021 follow a 100 night trial policy from date of delivery*

Performance Sheets, Duvet Covers, Shams, Comforters, Pillowcases, Pillows, and Pet Beds

You may request a return of your Sateen Sheets, Percale Sheets, Duvet Covers, Shams, Comforters, Pillowcases, Pillows, Pet Beds (“Sleep Accessories”) within 30 nights of the delivery date. Only one order of Sleep Accessories is eligible for return per customer, household, order and/or delivery address. You will be refunded for the cost of the Sleep Accessories (less any discounts) once the full order of Sleep Accessories is received and inventoried at our returns warehouse. Please email us at support@onmolecule.com to initiate a return. Please note that for financed purchases, any interest paid is not refunded. Please allow three business days from receiving by our warehouse to process returns. No returns will be accepted without prior authorization. Items returned without prior written authorization will not be sent back to the customer. All returns must be delivered to an authorized shipper prior to the expiration of the 30-night trial period. Please note any item(s) purchased as a final sale, markdown, clearance or closeout are excluded from any returns, refunds, and exchanges. Sales are final for clearance item(s). 

Mattress Toppers

You may request a return of your mattress topper within 30 nights of the delivery date. Only one return of a mattress topper per customer, household, order and/or delivery address. You will be refunded for the cost of the mattress topper (less any discounts) once the mattress topper is removed from your home by an authorized party from Comfort DTC. Please email us at support@onmolecule.com to initiate a return. Please do not send mattress toppers back to Molecule. Instead, we will ask you to donate your mattress topper to a verified 501(c)3 charity, and to take a photo of the donation receipt for us to process your refund.  Please note that for financed purchases, any interest paid is not refunded. Please allow three business days from receiving by an authorized party to process returns. No returns will be accepted without prior authorization. Items returned without prior written authorization will not be sent back to the customer. Please note any item(s) purchased as a final sale, markdown, clearance or closeout are excluded from any returns, refunds, and exchanges. Sales are final for clearance item(s)

Third Party Purchasers

Purchases from third party retailers are subject to that retailer's return policy. We are unable to process return requests for purchases made directly from retailers other than Comfort DTC/onmolecule.com. Please contact your retailer for more information on their return policy.