What is your return policy? – Molecule

What is your return policy?

We guarantee that you’ll love your MOLECULE topper. If you aren’t absolutely satisfied, please let us know within 30 days of arrival, and we’ll help you donate it for a full refund.

You may request a return of your mattress topper within 30 nights of your delivery date. Only one return of a mattress topper per customer, household, order and/or delivery address. You will be refunded for the cost of the mattress topper (less any discounts) once the mattress topper is removed from your home by an authorized party. Please email us at support@onmolecule.com to initiate a return. Please do not send mattress toppers back to Molecule. Instead, we will ask you to donate your mattress topper to a verified 501(c)3 charity, and to take a photo of the donation receipt for us to process your refund. Please note that for financed purchases, any interest paid is not refunded. Please allow three business days from receiving by an authorized party to process returns. No returns will be accepted without prior authorization. Items returned without prior written authorization will not be sent back to the customer.