General Questions | FAQ | Molecule Sleep

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General Questions

Why am I charged before my order has shipped?

Our payment provider only allows us to capture funds within seven days from when the order is placed. If we are unable to do so, we have to cancel your order, re-enter it, and contact you for your payment information again. We do this to prevent any further inconvenience.

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What if I need to modify my order?

In the event you’d like to add items to an existing order, please place an additional order. This is because we do not save credit card information and cannot make changes once the order has been placed. We also cannot remove items from your existing order after it is placed....

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How Can I Cancel My Order?

You must reach out to customer service within 30 minutes of placing your order to process a cancellation. We cannot guarantee a cancellation and they can only be made within business hours. Monday - Friday, 9:00am - 5:00pm CST. We cannot cancel orders on Saturday or Sunday. If we are...

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